Diwy Terms and Conditions

Terms and Conditions for DiWy, an EZRA, EURL brand Last Updated: Jan 2025

  1. Introduction These Terms and Conditions ("Terms") govern your use of services provided by DiWy a brand wholly owned and operated by EZRA, EURL ("DiWy," "we," "us," or "our"), a company established in France with its registered address at 33 rue leconte de lisle. By using our services, you agree to these Terms. If you disagree with any part of these Terms, you may not use our services.
  2. Services DiWy provides innovation services to help clients increase their company value. Our services include:
    • Sales optimization using AI and Automation
    • General business operation workflow innovation
  3. Eligibility You must be at least 18 years old to use DiWy's services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.
  4. Subscription and Payment 4.1 Minimum Commitment: By engaging our services, you agree to a minimum commitment of one (1) months ("Minimum Term"). You may cancel anytime. 4.2 Fees: You agree to pay the monthly fee as specified in your service agreement. Payments are due upon signup via stripe payment. 4.3 Refund Policy: If you cancel within three (3) business days of signing up and no work has been performed, you will receive a full refund. After this period, all payments are non-refundable.
  5. Client Responsibilities You are responsible for providing all necessary information, feedback, input, and approvals required for the successful performance of our services. This includes, but is not limited to:
    • Detailed information about your company
    • Any promotional materials you wish to use
    • Goals and objectives for sales outreach
    • Prompt responses to DiWy’s onboarding form and inquiries
  6. Confidentiality Both parties agree to keep confidential any proprietary information shared during the course of service provision. This includes, but is not limited to, sales processes, client information, and the content of the service agreement.
  7. Data and Records Management You are solely responsible for managing and storing any data and records related to leads generated through our services. DiWy does not maintain data backups or archives for client data.
  8. Intellectual Property All materials, including but not limited to trademarks, copyrights, business processes, methods, documents, and designs provided by DiWy remain the property of DiWy.
  9. No Warranty Our services are provided "as is" without any warranty of any kind, either express or implied. DiWy does not guarantee specific outcomes from its services.
  10. Limitation of Liability DiWy will not be liable for any indirect, special, consequential, incidental, or punitive damages arising from the use of our services.
  11. Indemnification You agree to indemnify and hold DiWy harmless from any claims, actions, or proceedings arising from your breach of these Terms or your use of our services.
  12. Termination After the Minimum Term, either party may terminate the agreement by providing written notice at least thirty (30) days before the end of the current billing period.
  13. Governing Law and Dispute Resolution These Terms are governed by the laws of France. Any disputes will be resolved through arbitration administered by the International Chamber of Commerce (ICC) in accordance with its arbitration rules. The seat of arbitration shall be Paris, France, and proceedings will be conducted in English.
  14. Changes to Terms We reserve the right to modify these Terms at any time. Notice of significant changes will be posted on our website.
  15. Contact Us If you have any questions about these Terms, please contact us at jonathan@diwy.eu